How to Fix Fitbit Versa 2 or 3 Not Pairing With Android Phone

Your Fitbit Versa, while being a stand-alone device, must be properly connected to your Android device or other smartphone to enjoy its full potential. One of the most common issues that you may encounter if you are using this device has something to do with its syncing capabilities. Sync issues are often the most common issues reported by users of this device. In this article, I’ll walk you through how to troubleshoot your Fitbit Versa that keeps disconnecting from your Android phone.

But before we continue, if you’re looking for a solution to a different issue, head over to our Fitbit Versa troubleshooting page, as we’ve already addressed some of the more common issues with this device. We may have already posted articles that could help you resolve your issue. Or, if you need more help, please fill out our questionnaire as we may be able to help you with your issue.

Fix: Fitbit Versa 2 or 3 won’t pair with an Android phone

Now back to our troubleshooting, here are some quick troubleshooting steps you can take if your Fitbit Versa keeps losing connection with your Android device.

  1. Reboot both your Android device and Fitbit Versa.
  2. Make sure that Bluetooth is enabled in your smartphone and that the devices are properly paired and connected.
  3. Make sure the Fitbit app is installed and updated.
  4. Verify if Always Connected settings in your Fitbit Versa is enabled.
  5. Make sure the All-Day Sync in your Fitbit Versa is enabled.
  6. Check your phone’s permission to scan for Bluetooth devices.
  7. Restart Fitbit app in your phone.
  8. Refresh your phone’s network connection by resetting network settings.
  9. Uninstall and reinstall the Fitbit app.
  10. Factory Reset Fitbit Versa.

Restart both devices:

If your devices were working fine before the issue, then it could be a temporary issue and while we don’t know where the issue is, the best thing to do is reboot both devices. They will reconnect after reboot and that could be the end of the problem. However, if the problem persists, continue to the next solution.

Make sure Bluetooth is on:

You may already know, your Fitbit Versa is connected to your Android device via Bluetooth. And although this technology has already evolved, it is still not as reliable as other wireless connections. You may still experience disconnections from time to time. The best thing to do about this is to make sure that the two devices are paired and connected properly. Make sure your phone is connected to your Versa and not to other devices.

The Fitbit app must be installed.

The Fitbit app must also be installed on your device and it should work properly. Applications crash from time to time and most of the time it is due to compatibility issues. So make sure the app is still on your phone and try to find out if an update is available to rule out the possibility that it is a problem with the app.

Fitbit Versa should always be connected

The Fitbit Versa should always be connected to your Android device and there is a setting for this in the Fitbit app. If the setting is disabled, this is the reason why it will not stay connected to your Android device because as soon as it becomes inactive, the connection will be terminated. To check if this setting is turned on, open the Fitbit app> select Account> choose your tracker> search and make sure Always Connected is turned on.

Activate syncing all day.

In addition to the Always connected setting, you should also allow your Versa to sync with your device all day. To do this, open the Fitbit app> select Account> choose your tracker> find and make sure all-day syncing is turned on.

Allow Bluetooth to search for devices.

As of Android 6.0 Marshmallow, applications need permission to search for bluetooth devices. Therefore, you must authorize the Fitbit app so that your Versa and phone are always connected. Head to Settings> Apps & Notifications> find the Fitbit app> tap Permissions> turn on location. Also, your phone’s location services must be activated for this feature to work.

Restart the Fitbit app.

Once you’ve done all the procedures and there’s still a problem with the connection between your device and Versa, try forcing the Fitbit app on your phone to close and open it to see if that helps. The app itself may have issues and needs to be updated.

Reinstall the Fitbit app.

Reinstalling the Fitbit app is also one of the options you can do if the problem persists. You should know that the performance of your health tracker and the way it transmits information to your phone revolves around the application. Therefore, to make sure the application works properly, it is better to uninstall and reinstall it.

Fitbit Versa Factory Reset.

Finally, after you have done everything and the tracker is still not working properly, you need to reset it to get it back to its default settings and settings. The easiest way to reset it is to go to Settings> About> Factory Reset.


As you can see, these are some of the fixes that you can try to fix your Fitbit Versa 2/3 smartwatch without pairing or connecting with your Android smartphone. While these fixes are very straightforward, if you are still having a problem with your Fitbit device, we highly recommend that you contact Fitbit technical support about it.

Why won’t my Fitbit versa pair with my Android?

Bluetooth and turn Bluetooth off and back on. Turn your phone or tablet off and back on. Uninstall and reinstall the Fitbit app. If your Fitbit scale won’t sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.

Why is my Versa not connecting to my phone?

unpair the Versa in your phone’s Bluetooth settings tooRemove the Versa as a device in the Fitbit AppAdd back the Versa as a device in the Fibit App and go through the setup process. Once everything was working fine with the Versa I was able to add back my other Bluetooth devices.

Why has my Fitbit stopped working?

You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on.

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