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How to Fix Pixel 6 and 6 Pro Calls Dropping or Disconnects Issue

Since the official launch of the long-awaited Google Pixel 6 and Pixel 6 Pro models, many users have started to report the many issues or bugs that you cannot expect from such a reputable brand. As Google has been in the smartphone market for a few years now, Pixel device users expect a much better user experience with each release. While some users are reporting issues with lost or disconnected calls with Pixel 6 and 6 Pro.

Previously we saw some bugs or glitches on the Google Pixel 6 series such as latency or stuttering, microphone or speaker issues, screen flickering, green tint of the screen, bad notch location of the the front camera, slow fingerprints, etc. Now, it looks like some Pixel 6 or Pixel 6 Pro users are having trouble dropping or disconnecting calls. While some users are also facing proximity sensor issues, WhatsApp video quality issues, overheating etc.

Fix: Pixel 6 and 6 Pro Calls Dropping or Disconnects Issue

A fix for the issue will be rolled out in an update in late January 2022, the company said on Thursday, adding that the update would also include all fixes and improvements originally planned for December 2021.

Google has suspended the December 2021 update for the Pixel 6 and Pixel 6 Pro devices after reports of dropped or disconnected calls from some users.

A fix for the issue will be rolled out in an update in late January 2022, the company said on Thursday, adding that the update would also include all fixes and improvements originally planned for December 2021.

The Pixel team stopped the December software update on the Pixel 6 and Pixel 6 Pro devices after some users reported calls were dropped or disconnected. We have now identified a fix that will be rolled out in an update. Software update for late January “We sincerely apologize for the inconvenience and thank you for your patience while implementing the patch,” Camille V., Google Pixel Community Manager wrote in a blog post (via XDA- Developers).

For Pixel 6 and Pixel 6 Pro users experiencing connectivity issues, Google recommends reverting to the previous software version, November 2021, using the Android Flash Tool and performing a factory reset. Before restoring the previous version, you need to take a backup of your phone.

Last week, Google disabled Hold For Me and Call Screening features on Pixel 6 phones due to a bug in the December 2021 security update.

Fortunately, there are a few possible solutions mentioned below which fixed the issue for some users. However, not everyone can benefit from these methods in some cases.

1. Manually configure the preferred network

Some reports suggest that manually setting the preferred network on LTE should fix the problem. You can try it.

2. Update the device system

It is also worth mentioning that the device system update should resolve the stability of the network connection and make general improvements whatever they are. According to the Pixel Update (December 2021), the latest December 2021 patch update addresses call dropping or disconnecting issues.

3. Turn off Wi-Fi calling

You should also try disabling the Wi-Fi calling feature on your Pixel 6 series to solve the missed call or disconnect issue. Do this:

  • Go to Settings> Tap Network & Internet.
  • Touch SIM> Select Wi-Fi calling.
  • Tap on Wi-Fi Calling and make sure to turn off Wi-Fi Calling.
  • Even if the Wi-Fi calling option is turned off, be sure to turn it on and then turn it off.
  • Once done, reboot the device to apply the changes.

4. Set connection preference

It is also recommended that you set the connection preference on the device to allow the operator software and network to reduce missed calls or disconnections. Do this:

  • Open Settings on your device> Tap Network & Internet.
  • Touch SIM> Select Wi-Fi calling.
  • Tap Wi-Fi Calling> Make sure to turn on Wi-Fi Calling.
  • Then tap on Call Preferences according to your needs:
  • Call via Wi-Fi
  • Call the mobile network
  • Once done, make sure to reboot the device to apply the changes.

5. Contact your network operator.

If in this case you still have the problem of interrupting or disconnecting calls, be sure to contact your network operator about a network problem. Numerous reports indicate that regardless of the network operator you use, the particular call or network-related problem appears quite frequently.

6. Try to insert another SIM card

You can also try inserting another carrier SIM card in your Google Pixel 6 or Pixel 6 Pro model to check if the problem has been resolved or not. If it is solved, the problem is with your SIM card and nothing else. If the problem persists with other SIM cards, try the next one.

7. Reset network settings

Sometimes resetting the network settings on the device can solve various problems. You should try to reset the network settings by following the steps below:

  • Go to Settings> Tap System.
  • Select Advanced> Tap on reset options.
  • Touch Reset Wi-Fi, Mobile and Bluetooth.
  • If prompted, confirm the task and wait for it to complete.
  • Once done, make sure to restart your device to apply the changes.
  • Lastly, check if the problem has been solved or not.

8. Reboot in safe mode

Try to observe the device in safe mode by following the steps below. If the device works fine in safe mode, there may be a third-party application installed on the phone that conflicts with the network or calls. Just find the culprit manually and uninstall or disable it.

  • Press and hold the Power + Volume Down buttons simultaneously until the “Power off” menu appears on the screen. [Do this when your device is on]
  • Press and hold the Reboot option until the “Reboot in Safe Mode” menu appears on the screen.
  • Now press OK to confirm> The reboot process may take up to 45 seconds.
  • Once rebooted, your device should display “Safe Mode” at the bottom left of the screen.
  • Then find the malicious third-party app or any other setting that is causing this problem and uninstall or disable it.
  • To exit safe mode, restart your device normally.

Conclusion

So here are the solutions to connectivity problems. I hope you find the article useful. Share your suggestions, comments, and inquiries below.

Why does my Google pixel keep ending calls?

Restarting your Pixel 6 can help resolve a lot of minor software glitches interfering with your cell phone’s functionality. It’s possible that, after restarting, your Pixel 5 may be able to maintain a stronger connection during calls.

Why is my phone dropping calls after 30 seconds?

Sometimes certain calls or phones happen to drop after 30 seconds. Usually it’s because signaling (SIP dialog) has not been properly established. … You need to know the SIP protocol, the way in which the call gets established as well as what messages are exchanged between the two parties involved in the call.

How long does a Pixel phone last?

Pixels support their devices for about three years with guaranteed software/security updates.

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